Refund Policy
Last updated: June 23, 2026
This Refund Policy describes the conditions that apply to purchases made on detox.ervex.app related to the Cortisol Detox Diet Plan.
1. Satisfaction guarantee
We offer a 100% money-back guarantee during the first 30 days after purchase, provided that the customer meets the requirements described in this policy and submits a valid request through the official support channel.
2. Conditions for requesting a refund
To request a refund, the customer must email support@formula.care within 30 days of the purchase date and provide:
- Name and email used for the purchase.
- Approximate purchase date.
- Purchased plan.
- Reason for the request.
- Reasonable proof of program use, when requested, according to the guarantee stated in the offer.
3. Eligible cases
Refund requests may be eligible when they relate to reasonable dissatisfaction within the guarantee period, technical problems that prevent access to the product, duplicate charges, or proven processing errors.
4. Non-eligible cases
We may reject refund requests in cases of guarantee abuse, fraud, misuse, requests made after the deadline, lack of information to locate the purchase, violation of the Terms of Use, or when the customer does not provide the information needed for evaluation.
5. Refund processing
Once the request is approved, the refund will be processed through the same payment method used for the purchase whenever technically possible. The time required for the amount to appear in the customer's account or card depends on the payment provider, issuing bank, or checkout platform.
6. Access cancellation
When a refund is approved, access to the product, plan, materials, bonuses, or related benefits may be canceled.
7. Subscriptions and renewals
If the purchased product includes renewal or recurring periods, the customer must request cancellation through the support channel or through the management tools available in the checkout when applicable. Refunds for renewals may depend on timing, the payment provider policy, and applicable laws.
8. Support
For refund requests, cancellations, or billing questions, contact us at: support@formula.care.